Terms & Conditions


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Last updated: 28 August 2021

Hemptons Manufacturing and Distribution (“Hemptons”, “us”, “we”, or “our”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information by this policy.

The privacy statement applies to and any legal entity, which controls, verify or make use of information that may be collected via this platform.

Users agree to the use of such data by this privacy statement. Please note that this site may contain links to other sites which are not being governed by this privacy statement.
If a user has any questions or concerns regarding this privacy statement or the user’s privacy while using this platform, address your concerns to

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising.

The Site may use cookies (small text files stored in a user’s browser) or web beacons (electronic images that allow this platform to count users who have accessed a particular page and to access certain cookies) to ensure that the platform is well managed and to facilitate improvement of the site. or its service provider(s) may use cookies to collect aggregate data. may use such devices from time to time to track information on its systems and identify categories of users by items such as IP addresses, domains, browser types and pages visited. The administrator uses the data to analyse the number of users of different areas of the site and to ensure that this site is serving as a useful and practical information source.

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.

Neither cookies nor web beacons collect personal information such as the user’s name or e-mail address. A user may reject cookies as most browsers permit individuals to decline cookies. Under certain circumstances, users may be denied access to some parts of this platform if their browsers are set to refuse cookies.

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name (“Personal Information”), email address, contact number, business name and location.

Personal information is used only for limited purposes, e.g. when a user registers with the platform to request future communications about areas of interest. may use this information to create a personal profile to customise its response to further requests or enquiries and to improve the site.

Also, the site administrator may, when necessary, use a user’s information for various site-related tasks. Hemptons will ensure that any marketing activities comply with applicable law and that it is implemented with procedures to ensure the necessary consent to send the user’s e-mail containing information about Hemptons’ services.

Hemptons processes your personal information for the following purposes:

Provide users or customers with the products and services that a user or customer may request or that a user or customer has expressed interest in;

Evaluate user interest and needs to improve our service to you as a customer.

Evaluate the types of offers, products or services we make available to users or customers and potential users or customers;

Provide customer support

Communicate and provide additional information that may be of interest to users through email or other means, such as special offers, announcements, and marketing materials;

Conduct online research surveys regarding the Site and Service;

Combine datasets to create aggregated data for internal evaluation and analysis;

Share anonymised or personalised tokens across Hemptons’ platforms to provide the Service;

Send you reminders, technical notices, updates, security alerts and support and administrative messages, service bulletins, or marketing;

Hemptons may process your personal information because:

  • we need to perform a contract with you;
  • you have given us permission to do so;
  • the processing is in our legitimate interests and it’s not overridden by your rights;
  • for payment processing purposes;
  • to comply with the law.

You agree to allow us to keep your personal information after we have finished processing it for its original purpose. You can ask us to delete any information we have of you by making a request in writing.

Hemptons will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Hemptons will also retain usage information for internal analysis purposes.

Although may provide users’ information to service providers that handle information on its behalf, it will usually not share the information with third parties or other public entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection.

Personal information may be transmitted internationally through Hemptons or to third parties for the purposes identified above. This will not include transfer to countries without data protection rules like those in effect in the user’s country of residence. By providing information to Hemptons through this platform, the user is consenting to such transfers.

Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

If personal information has been submitted to this platform, users who wish to review their personal information may do so by contacting


In all cases, Hemptons will treat requests to access information or change information by applicable legal requirements.

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. has in place reasonable commercial standards of technology and operational security to protect all information provided by users from loss, misuse, alteration or destruction. All reasonable steps will be taken to secure a user’s data. Authorised employees, who are responsible for the maintenance of any data submitted, are required to maintain the confidentiality of such data.

It is expressly prohibited for any person, business or entity to gain or attempt to gain unauthorised access to any page on this site, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this site. If a person delivers or attempts to provide any unauthorised, harmful or malicious code to this platform or attempts to gain unauthorised access to any page on this platform, a criminal charge will be laid against that person, and, if or any public body should suffer any damage or loss, civil damages will be claimed.

Hemptons utilises various appropriate technical and organisational security measures, which include, but are not limited to, network and host security controls (e.g., firewalls, intrusion detection systems, etc.) and operating procedures that are designed to protect your personal information.

Hemptons may provide links to other websites only as a convenience. The inclusion of any link does not imply Hemptons’ endorsement of such sites. Linked websites or pages are not subject to the control of Hemptons. Hemptons is not responsible or liable, directly or indirectly, in any way for the content, use, or inability to use or access any linked websites or any links contained in a linked website.

We may disclose your information, including personal information, to the following categories of recipients:

To our affiliates third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service). Or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information.

To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary


  • as a matter of applicable law or court order or regulation,
  • to exercise, establish or defend our legal rights, or
  • to protect your vital interests or those of any other person.
  • To a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.


To any other person with your consent to the disclosure.

We do not share personal information with third parties for their marketing purposes. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

This Privacy Policy is effective as of 30 June 2021 and will remain in effect except concerning any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time in response to changing legal, technical or business developments, and you should check this Privacy Policy periodically. Your continued use of the website or our service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

We do not spam. Periodically, we may send you information via email about new product releases. By periodically we mean fewer than once a month. Only Hemptons will send you these direct mailings. If you do not want to be included on our mailing list, simply tell us when you sign up for your account. Or, at any time you wish to be removed from the mailing list, simply write to our customer representative at


Last updated: 28 August 2021

We attempt to keep all items in stock. If however, something is not in stock, we will notify you.

Once payment has been received and verified, orders generally ship within two business days.

All orders are dispatched via courier services (not Postal Deliveries will be made) to all cities/towns.

Delivery is normally between 2 to 5 working days after dispatch – dependent on where the customer is located, as most couriers do not deliver daily to outlying regions.

A delivery being late is not grounds for cancellation of order, return of goods or refund.

Any person signing at the delivery address will be accepted as proof of delivery. It is up to the customer to ensure correct acceptance.

The provision of goods and services by Hemptons is subject to availability. In cases of unavailability, Hemptons will refund the client in full, within 30 days.

A Customer can cancel an order if payment has not been made. Once payment has been made by the customer, the order can only be cancelled within 24 hours of Hemptons receiving the payment or before the order has been dispatched, whichever is earlier. A cancellation of a paid order will attract a 15% administration and restocking fee.

If a product is damaged or broken on receipt, the Customer must inform Hemptons within 24 hours of receipt. Arrangements will be made for the damaged product to be collected and a replacement product will be sent free of charge or alternatively a full refund will be granted for the damaged or broken product.

If incorrect products are received, the Customer must inform Hemptons within 24 hours of receipts. We will check our systems and will arrange to swap the incorrect product for the one actually ordered. Hemptons will only replace the product if the product is returned in its original state (if the product has been used – even to test it, we are not able to replace it).

Please note that this does not apply to incorrectly ordered products. If incorrect products were ordered, the Customer must inform Hemptons immediately on receipt. Hemptons will arrange to collect the incorrect product/s and will replace it with a correct substitute/s. The Customer will be billed for the collection and replacement delivery charges.

Hemptons respects your privacy. This means that any and all of the personal information collected during transactions will be kept strictly confidential and will not be sold, re-used, rented, disclosed, or loaned. Any information you provide will be held in the utmost confidentially and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).

Payment is on Order. Payment may be made via Visa or MasterCard Credit Cards or by Electronic Transfer (EFT) via a secure payment gateway. Hemptons uses PayFast to manage these transactions for us.

Credit card transactions and EFTs orders are managed for and on behalf of Hemptons via PayFast. The PayFast system is developed with the same demands on security and performance as the sites used for internet banking services and share trading. Data is secured using Secure Socket Layer (SSL) technology with up to 256bit encryption and certified by Thawte.


Last updated: 28 August 2021

Goods may be returned if:

  • They are in their original unopened containers, in good condition and bear a valid expiry date.
  • It is clear the goods were defective and or spoilt on receipt.
  • In this case, the Customer must inform Hemptons within 24 hours of receiving the product, of the problem.
  • It is evident that they have not been used or subjected to adverse conditions and/or are not “shop” damaged.
  • They are packed separately from other goods.
  • Return costs are born by the returnee.

If however, it is apparent that the product was spoilt or damaged in transit, Hemptons will bear the cost of returns.

When contacting Hemptons for a return, please quote :

  • Invoice number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Please send all information to:

Customers should return products they purchased via a Retail outlet, to the outlet where they purchased the product – remember to retain your proof of purchase.