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Return Policy

Goods may be returned if:

  • They are in their original unopened containers, in good condition and bear a valid expiry date.
  • It is clear the goods were defective and or spoilt on receipt.
  • In this case, the Customer must inform Hemptons within 24 hours of receiving the product, of the problem.
  • It is evident that they have not been used or subjected to adverse conditions and/or are not "shop" damaged.
  • They are packed separately from other goods.
  • Return costs are born by the returnee.
  • If however, it is apparent that the product was spoilt or damaged in transit, Hemptons will bear the cost of returns.

When contacting Hemptons for a return, please quote :

  • Invoice number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement

Customers should return products they purchased via a Retail outlet, to the outlet where they purchased the product.